ACE Exchange Gift Card Terms and Conditions


By purchasing, activating, accepting, using or attempting to use the ACE Gift Card (‘Gift Card’), or exercising any right to redeem the value of the Gift Card, you agree to be bound by these terms and conditions (‘Terms and Conditions’). In these Terms and Conditions, ‘you’ and ‘your’ means the cardholder who has purchased or received a Gift Card. ‘We’ or ‘our’ means ACE Exchange, and Ace Digital Innovations Co., Ltd (Taiwan)., as applicable.
  1. Gift Cards can be used on the ACE Exchange Gift Card Redeem Page website: www.aceexchange.com.tw/en/. Gift Cards cannot be returned or exchanged for cash or goods, except as required by law.
  2. You agree that you will comply with these Terms and Conditions and all applicable laws and that the Gift Card will not be used in any manner that is unlawful, misleading, deceptive, unfair or otherwise harmful.
  3. You must have registered an account at ACE Exchange and have been issued with a valid user identity number (‘UID’) to redeem the Gift Card.
  4. When redeeming the Gift Card, you are responsible for ensuring the UID you use is correct and belongs to you. Entering the wrong UID number may results in a loss of funds.
  5. Gift Cards are issued by ACE Exchange in printed form only. If we issue cards in other formats, we will update these Terms and Condition to reflect the change.
  6. Gift cards only can be used once and cannot be refunded. Gift Cards may not be redeemable if damaged following being issued.
  7. A lost or stolen Gift Card cannot be replaced, and Gift Cards are not transferrable.
  8. Gift Cards must be redeemed in full, in one transaction, and cannot be partially redeemed. Once the Gift Card has been redeemed it cannot be re-activated.
  9. Once you have redeemed the Gift Card, the balance will appear on your ACE Exchange account within two business day.
  10. A breach of these Terms and Conditions may result in cancellation, and immediate forfeiture of any outstanding balance on the relevant Gift Card(s).
  11. We reserve the right to change these terms and conditions from time to time at our discretion without notice to you. You can read the latest version on our website: www.aceexchange.com.tw.
  12. We reserve the right to modify, change or terminate Gift Cards and we may replace Gift Cards with other equivalent items at any time we deem appropriate.
  13. The rights and obligations regarding registration and use on the ACE Exchange platform are based on these Terms and Conditions and any relevant announcement on the ACE Exchange website: www.ace.io.
  14. If you have any questions or disputes related to the Gift Cards, please contact the sales channel or customer support at: support@ace.io.
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